During a training event, the trainer responsible for conducting the training has authority from Thrive Training & Publications to address any concerns that arise during the actual training. Every effort will be made to address the concerns during the training, to include changing practice partners, addressing staff issues, etc.

If the trainer is unable to address the participant’s concerns, the complaints and grievances shall be presented in writing to Christopher Floro, Founder, Thrive Training & Publications, LLC.

Thrive Training & Publications' approach in resolving grievances is always from the perspective of what is in the best interest of the participant.

All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written and emailed to [email protected].